Forgot Password - User ID

If your organization uses Multifactor Authentication and you are using the Authy app to verify your identity.

1. On the Log in page click the Forgot Password link.
2. When prompted, enter the User ID received in your Welcome email and then click Submit.
3. Click OK on the Email Sent notification message. You will be redirected to the IAM Login page.
4. Check the email address associated with your IAM user account. You will receive an email to reset your password. The link provided in the email is valid for 3 minutes.
5. Click Reset your password.
6. A notification is sent to the Authy app. Alternatively, if you opted to receive text messages or voice calls, a text or phone call is sent to your phone with a code that you will need to enter to proceed.
7. If you do not respond to the Authy app notification within 10 seconds IAM displays a message saying, “We didn’t hear from you.” This is not an expiration message and you can continue to validate the code. If you did not receive a code, click the Try Again button to resend the code. Alternatively, you can click the Sign in another way button to log in using one of the following methods, the options available vary depending on whether you provided a secondary phone number:
   1. Mobile app notification – sends another notification to the Authy app
   2. Mobile app token – a code is displayed in the Authy app which can be entered in IAM to complete the login process
   3. Text message to primary number – a text message is sent to your primary number containing a code which can be entered in IAM to complete the login process
   4. Voice call to primary number – an automated voice phone call is sent to your primary phone number; the voice reads a code to be entered into IAM to complete the login process
   5. Text message to secondary number – a text message is sent to your secondary number containing a code which can be entered in IAM to complete the login process
   6. Voice call to primary number – an automated voice phone call is sent to your secondary phone number; the voice reads a code to be entered into IAM to complete the login process
      Note: If you fail to log in too many times using any of the methods, your account will be locked and must be unlocked by you IAM administrator before continuing.
8. If you selected the Mobile app token option, enter the seven-digit token on the Enter token from Authy app page, and then click Login.
9. If you selected the text message option for either your primary or secondary phone numbers, enter the code sent to your phone in the Enter verification code field. If you did not receive the code, click the Resend link to have another code sent to your phone.
10. If you selected the Voice Call to option for either the primary or secondary phone number, enter the voice code in the field provided on the Enter Voice code page. If you did not receive the call, click the Call me with code again link.
11. On the Answer Secret Questions page, enter the answers to your secret questions. The responses that you enter are masked for security purposes. Use caution to avoid typos, misspellings, etc.
12. Click Save and Proceed.
13. On the Set New Password page, enter and confirm your new password. The default password requirements set by Dayforce are that the password:
    1. a. Must be a minimum of 7 characters
    2. b. Must contain at least 3 of the following:
       1. Numbers
       2. Capital letters
       3. Lower-case letters
       4. Special characters including [~`!@#$%^&*()+=|\{}':;.,<>/?[\]""_-]
    3. Is case-sensitive
    4. Can't be the same as your previous 24 passwords
14. Click Save and Proceed.

15. The Password Changed message appears to let you know that the password has been reset successfully. Click OK to return to the Log In page and then enter your username and your new password.

If the user exists in IAM but has not completed the First Time User setup process, the user will be required to complete the First-Time User Process with MFA Top.

If your organization uses Multifactor Authentication and you are using SMS Text or Voice Call to verify your identity.

1. On the Log in page click the Forgot Password link.
2. When prompted, enter the User ID received in your Welcome email and then click Submit.
3. Click OK on the Email Sent notification message. You will be redirected to the IAM Login page.
4. Check the email address associated with your IAM user account. You will receive an email to reset your password. The link provided in the email is valid for 3 minutes.
5. Click Reset your password.
6. On the Dayforce page, select how you want to log in:
   1. Text Message
   2. Voice Call
7. If you selected the text message option for either your primary or secondary phone numbers, enter the code sent to your phone in the Enter verification code field. If you did not receive the code, click the Resend link to have another code sent to your phone.
8. If you selected the Voice Call to option for either the primary or secondary phone number, enter the voice code in the field provided on the Enter Voice code page. If you did not receive the call, click the Call me with code again link.
9. On the Answer Secret Questions page, enter the answers to your secret questions. The responses that you enter are masked for security purposes. Use caution to avoid typos, misspellings, etc.
10. Click Save and Proceed.
11. On the Set New Password page, enter and confirm your new password. The default password requirements set by Dayforce are that the password:
    1. a. Must be a minimum of 7 characters
    2. b. Must contain at least 3 of the following:
       1. Numbers
       2. Capital letters
       3. Lower-case letters
       4. Special characters including [~`!@#$%^&*()+=|\{}':;.,<>/?[\]""_-]
    3. Is case-sensitive
    4. Can't be the same as your previous 24 passwords
12. Click Save and Proceed.

13. The Password Changed message appears to let you know that the password has been reset successfully. Click OK to return to the Log In page and then enter your username and your new password.

If the user exists in IAM but has not completed the First Time User setup process, the user will be required to complete the First-Time User Process with MFA Top.