Frequently Asked Questions

User Questions

• What browsers can I use to access Dayforce Identity Access Management?
• Do I need to set up any specific browser settings to access and use Dayforce Identity Access Managmenet?
• What happens the first time I log in?
• I forgot my password. How can I reset it?
• I don't remember setting up my secret questions, so I may not remember the answers if I need to use them. Can I change them?
• I can't access my account. Who do I contact, or how can I get access again?
• I'm a Dayforce Tax or Dayforce Powerpay user. The IAM URL doesn't work for me. How do I log in?

Administrator Questions

• I've added users to my organization, but the users don't have any user attributes. What happened?
• Users can't access the partner application when they click the Icon. Why not?
• Some users in DaaS and Dayforce Tax are accessing incorrect information when they log in through IAM. How can I correct this?
• I'm having trouble assigning PSIDs to users. Why?
• How do I turn off a terminated user's access to IAM?
• Why isn't IAM logging users out properly?
• How do I Contact Support?